My Account
- I have a Points Club voucher and it does not seem to work correctly. Why?
- Can I transfer my Qantas Points?
- I have reached Points Club Plus status. What are my benefits?
- I have reached Points Club status. What are my benefits?
- Can I order wines via the Customer Care Team?
- I'm having problems with the Qantas Wine website when ordering. Who can I contact?
Top Articles: Points Accrual
Top Articles: Returns
Top Articles: Delivery
- What if my wine is lost in transit?
- Are Qantas Wine products stored and delivered via temperature controlled services?
- Can you deliver my order to a PO Box or Parcel Locker?
- What postcodes are 'Dry Zones'?
- What are "Dry Zones"?
- Do you deliver Australia-wide?
Shipping
- What if my wine is lost in transit?
- Are Qantas Wine products stored and delivered via temperature controlled services?
- Can you deliver my order to a PO Box or Parcel Locker?
- What postcodes are 'Dry Zones'?
- What are "Dry Zones"?
- Do you deliver Australia-wide?
Orders and Payments
- Where can I find more information on purchasing gift cards?
- I ordered a card using points instead of cash. Can I change the method of payment?
- Can I transfer my Qantas Points?
- Do my Qantas Points expire?
- How can I give feedback about a wine purchase, or Qantas Wine content?
- How can I track my order?
Wine Subscriptions
- Where can I find the previous and current Wine Subscription tasting notes?
- Can I buy multiple subscriptions?
- What happens if my Wine Subscription order is damaged or faulty upon delivery?
- Will I lose my Loyalty Bonus if I pause or cancel my Wine Subscription?
- When will my Wine Subscription cases be delivered?
- Will I earn Qantas Points if I purchase a Wine Subscription?