Qantas will provide you with return shipping free of charge; and will provide you with the option of either a full refund of the purchase price (including any delivery charges that were paid on the order) or a like-for-like replacement of the Product, where available. If you request a full refund, you will lose the Loyalty Bonus. If the product is replaced you will still be eligible for the Loyalty Bonus.
You can lodge a return on our Returns Portal.